Delivery
Standard delivery (2–3 working days) — £3.00
Free on orders over £15.
Sent by Royal Mail Tracked 48.
Next day delivery — £4.00
Free on orders over £35.
Sent by Royal Mail Tracked 24. Delivery is typically the next working day, though it can occasionally take longer for reasons outside our control.
We deliver across the United Kingdom — England, Scotland, Wales and Northern Ireland.
*Free delivery does not apply to Salvestrol products, where carriage of £2.00 applies.
Dispatch
Order before 2pm, Monday to Friday, and we dispatch the same day.
After 2pm we still get as many orders out as we can before the Royal Mail collection at 3.50pm, so yours will often still go that day — but same-day dispatch is only guaranteed on orders placed before 2pm.
We don't dispatch at weekends or on bank holidays. Orders placed then go out on the next working day.
Who delivers your order
We send via Royal Mail Tracked 24 and Royal Mail Tracked 48, and occasionally Parcelforce.
You'll receive an order confirmation with a tracking ID, so you can follow your order once it has been dispatched.
Products we keep refrigerated
Some of what we stock is kept chilled in storage — including the Udo's Choice microbiotics and the Ultimate Oil Blend.
That refrigeration is to prolong freshness and potency up to the best before date, not because the products need to be cold in transit. They are perfectly fine out of the fridge on the journey to you, and we dispatch them on any working day, Fridays included.
Put them in the fridge when they arrive.
Your right to cancel
If you are a consumer buying online, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to, and separate from, your rights if something is faulty.
How long you have
- You have 14 days from the day you receive your goods to tell us you wish to cancel.
- Once you have told us, you then have a further 14 days to send the goods back.
How to cancel
Just tell us — there is no form to fill in and no reason required. Call 0113 388 5230 or email hello@inspiredhealth.co.uk with your order number and let us know you are cancelling.
Condition of returned goods
Items must be unused and in their original condition, with any seals intact. Because these are food supplements, we are unable to accept returns of items that have been opened or unsealed, for health and hygiene reasons.
Your refund
We will refund the price you paid for the goods, together with the standard delivery cost of getting them to you. If you chose next day delivery, we refund the standard delivery cost rather than the premium.
We aim to refund you within 7 days of receiving the returned item — sooner than the 14 days the regulations allow.
Who pays for return postage
| Reason for return | Who pays |
|---|---|
| You have changed your mind | You do |
| The item is faulty, damaged or defective | We do |
| We sent the wrong item | We do |
If your item arrives faulty or damaged, please contact us before returning it and we will arrange collection or cover the postage. We will offer you a replacement or a full refund, whichever you prefer.
Where to send returns
Please contact us before returning anything, so we know to expect it. Then send returns to:
Savant Distribution Ltd
Quarry House
Clayton Wood Close
Leeds LS16 6QE
United Kingdom
We recommend obtaining proof of postage. Until we receive the item, it remains your responsibility.
Getting in touch
- Phone: 0113 388 5230
- Email: hello@inspiredhealth.co.uk
Please have your order number to hand where possible — it is on your order confirmation email and makes everything faster.